Most helpful customer reviews
1 of 1 people found the following review helpful.
It's good if you avoid USB connection!
By Eric Kaminski
Works as it should. For the most part. It has a static/hum sound when connected to USB. I have tried everything, even chatting with someone from the manufacturer. He claims that it's just something I "can't do anything about".
So, I use it with a sound recorder interface I have, connected via XLR cables. I then transfer to my computer when I'm done. It works, but I definitely should not have to inconvenience myself that much because one of the selling points of this board doesn't work properly.
61 of 70 people found the following review helpful.
Disappointing - loud whine when using phantom power with my condenser mics
Disappointed. I purchased this assuming it would be a step up from my Behringer X1204USB mixer. but one minor and one major issue may cause me to return this. Using this primarily for production of vocal shows. The minor issue: no matter whether I use decent dynamic mics or some good condenser mics, I have to crank the gain up to almost 100% on the channels in order to get any response at all on the output LEDs. But the major issue is that when I connect my MXL 990 condenser mics up to the board and turn on the phantom power, I get a loud whine that does not go away. It is present in the headphones and also in the recording. I have switched mics, switched out cables, tried everything but the whine makes using my condenser mics impossible. Same mics plugged into my Behringer board, quiet as can be, no whine at all. (and this is a LOUD whine.)
Very disappointing, this is my first Mackie product, and I was really expecting a step up in quality.
EDIT: Follow up - when I had an issue with my Behringer, I sent them a note and tech support called me up, asked for a time convenient to me where I could be in front of the board, called me at that time, walked me through the problem, resolved the issue, then also asked about any other questions I had while I was still on the line with them and in front of the board. Asked how I was using it, gave some tips.
I sent a tech support note to Mackie a few weeks ago. I got one reply: here's a link to stores that have Mackie support. I told them the closest store on that map was over 3 hours away, can I get direct tech support, I've only owned this a few days? I have never had any reply of any kind from Mackie. They apparently don't care about customers having problems with their equipment. :(
1 of 1 people found the following review helpful. See all 103 customer reviews...
Mackie Has Lost It's Groove
By David Ward
Mackie ain't what it used to be. Feature wise and performance wise this mixer is probably equivalent to its predecessor, which I've had to replace after many years of great service, But their quality of parts and materials seems to have gone by the wayside. The faders in particular are very flimsy. I should not have bought this sight unseen. I just expected it to be as good as it's older sibling.